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Frequently Asked Questions |
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Is my confidential information secure? Whenever we ask you to send confidential information over the Internet, including personal account data, we require a secure session using “Secure Socket Layer” technology. This encryption technology (SSL) uses public keys to encrypt communications between an SSL capable browser and our web site. Communications between the web server and your web browser are encrypted to prevent interception of private data.
Which browsers provide encryption support? The browsers we recommend are Internet Explorer version 6 or higher for Windows 2000 and XP; Internet Explorer version 7 or higher for Windows Vista; and Firefox versin 2 or higher for Windows 200, XP, Vista, Mac OS, Unix and Linux, or Safari version 1 or higher for MAC OS X.
How can I verify that I am in a secure session? Regardless of the recommended browser you are using, locate a locked padlock highlighted in yellow on the lower or upper corner of your page, which indicates that the session is encrypted. Also, in any browser you use, you can verify if you are in a secure session if the address begins with https://, where the “s” means “secured”.
Which browsers are required to use Internet Banking? We strongly recommend the use of browsers with SSL support and 128-bit encryption, which provide a more secure communication. The browsers we recommend are Internet Explorer version 6 or higher for Windows 2000 and XP;Internet Explorer version 7 or higher for Windows Vista; Firefox version 2 higher for Windows 2000,XP, Vista, Mac OS, UNIX and Linux; or Safari version 1 or higher for MAC OS
How can I prevent Internet Fraud? The key to avoid being a victim is to know about the most common Internet fraud schemes. Also, we provide you with helpful tips to protect yourself.
What is “Phishing”? “Phishing” is a fraudulent e-mail message that is sent with the purpose of stealing personal and financial information. View examples of fraudulent e-mails.
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